Island Air announced in late 2015 that it would begin voluntarily releasing monthly operational performance data in an effort to provide customers with a better picture of how well the airline is performing on its inter-island flights, and to show how its operational performance is now on par with that of most major airlines.
According to the data, in September 2015, 83 percent of Island Air’s flights arrived on time and it completed 99 percent of its scheduled flights. In October, 86 percent of the airline’s flights arrived on time, and, again, 99 percent of scheduled flights were completed as scheduled. (On-time arrivals are defined as flights reaching the gate within 14 minutes of the published arrival time).
Dave Pflieger, Island Air CEO, said in a press statement that the airline and its employees have worked hard to improve the airline over the past year to achieve such great results. “We couldn’t be more pleased with how well our team has been doing improving customer service and ensuring our passengers get to their destinations on time,” Pflieger said.