A few days before returning to America to begin the next leg of his career at Miami-based Silver Airways, former Fiji Airways executive David Pflieger was asked to join his staff at the company’s hangar in Nadi, Fiji. The event was planned as a send-off for the widely-acclaimed aviation business leader, who three years prior had accepted a contract to serve as the firm’s managing director and CEO. When Dave arrived in 2010, he faced the daunting task of leading the company out of a significant financial crisis, but he ultimately succeeded at orchestrating a turnaround that positioned Fiji Airways as a successful and internationally competitive company.
Mr. Pflieger described the privilege and honor of working with the skilled Fiji Airways team, who in turn highlighted many of the accomplishments achieved under his leadership. With David Pflieger at the helm, the airline brought in $16.5 million in annual profits just a few years after reporting losses of $91.8 million. Behind this impressive renewal were improvements to customer service and reliability, which included a large investment in the airline’s new fleet—the first-ever fleet of purchased wide-body aircraft. Fiji Airways also increased its investment in its employees, establishing first-ever performance-incentive and profit-sharing programs.
One of the more noteworthy changes introduced during the Fiji Airways turnaround was the establishment of a corporate social responsibility program. In addition to formalizing the airline’s commitment to causes such as the Foundation for Rural Integrated Enterprises and Development (FRIEND) and the Mamanuca Environment Society, the initiative led to the development of Fiji’s first-ever community health & wellness clinic.
The numerous improvements spearheaded by Mr. Pflieger during his time at Fiji Airways helped it to establish a global reputation for performance quality and customer service. During his tenure, the airline received its first accolades from Condé Nast Traveler, making the publication’s list of the Top 10 Small Airlines for two consecutive years.